Standard delivery for domestic orders is Royal Mail T48, there is an option to select Royal Mail T24 if you would like your parcel more urgently.
Delivery Estimates and Lost orders
Unfortunately, there may be times when your order does not arrive within the estimated delivery times. All orders are shipped with Royal Mail, and according to their policies, parcels can be processed as lost after 14 working days have elapsed.
Please contact me if your order has not arrived within the estimated delivery time. However, claims and refunds cannot be processed until the waiting time for a lost parcel has expired.
You believe in supporting handmade artists and want a high quality item made using traditional skills.
All of my glass products are made at the torch by me and only me, I'm also the only one that will be answering your messages or comments on socials so you know that if you ask a question you're going to get a direct answer.
Every piece of glass is kiln annealed for maximum durability, annealing is a process that holds the glass at a certain temperature for a set amount of time then cools in a slow and controlled way so all the molecules that were bouncing around inside the hot glass can find their place and settle in.
For returns on eligible items, please contact me within 14 days of receipt to arrange. Items must be returned within 30 days of receipt in their original, unused condition.
Once received, refunds for returned items will be processed, including the original base shipping. Optional shipping upgrade costs are not refunded.
Memorial items are ineligible for return as they are highly personalised items.
If for any reason you receive a product that is defective, damaged or you are not satisfied, we want to make sure that we can resolve the issue as soon as possible.
To help me expedite your concerns, please contact me directly within 14 days of receiving your order. I will work with you to find the best possible solution, whether that means a replacement, refund or other resolution.
In the case of damages or faults, I kindly ask that you provide photos as evidence in the first instance. These photos will help me assess the issue and provide the best possible course of action.
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Description
Do you long for traditional decor in the holidays that remind you of your childhood?
Natural light twinkles through glass in a magical way and these icicles with their graduated twist can be hung to spread a sparkle across the room.
Highlighted with an edge of colour in traditional red or green and an icey blue these clear glass icicles will add that extra glamour to your Christmas decor that you have been longing for.
Hang them from your Christmas tree for that extra pop of winter charm.
Indiviually handmade so there will be differences in each of the icicles, much like natural icicles - just a lot less cold.
Each icicle measures around 9cm and comes pretied with a white and brown jute ribbon.
Choose from three different colours and if you would like them individually or as a pack of three of the same colour.
Made from durable borosilicate glass, these decorations are made to be hard wearing not thin and delicate, although they are glass and appropriate care should be taken.
The glass can handle any type of cleaning product but I would always reccomend just wiping them a damp cloth, the ribbon cannot go in water but if you feel your decorations need a deep clean you can untie the ribbon to soak the glass.
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