Repton Replica Lampwork Glass Reenactment Bead

Standard delivery for domestic orders is Royal Mail T48, there is an option to select Royal Mail T24 if you would like your parcel more urgently.

Delivery Estimates and Lost orders

Unfortunately, there may be times when your order does not arrive within the estimated delivery times. All orders are shipped with Royal Mail, and according to their policies, parcels can be processed as lost after 14 working days have elapsed.

Please contact me if your order has not arrived within the estimated delivery time. However, claims and refunds cannot be processed until the waiting time for a lost parcel has expired.

You believe in supporting handmade artists and want a high quality item made using traditional skills.

All of my glass products are made at the torch by me and only me, I'm also the only one that will be answering your messages or comments on socials so you know that if you ask a question you're going to get a direct answer.

Every piece of glass is kiln annealed for maximum durability, annealing is a process that holds the glass at a certain temperature for a set amount of time then cools in a slow and controlled way so all the molecules that were bouncing around inside the hot glass can find their place and settle in. 

For returns on eligible items, please contact me within 14 days of receipt to arrange. Items must be returned within 30 days of receipt in their original, unused condition.

Once received, refunds for returned items will be processed, including the original base shipping. Optional shipping upgrade costs are not refunded.

Memorial items are ineligible for return as they are highly personalised items.

If for any reason you receive a product that is defective, damaged or you are not satisfied, we want to make sure that we can resolve the issue as soon as possible.

To help me expedite your concerns, please contact me directly within 14 days of receiving your order. I will work with you to find the best possible solution, whether that means a replacement, refund or other resolution.

In the case of damages or faults, I kindly ask that you provide photos as evidence in the first instance. These photos will help me assess the issue and provide the best possible course of action.